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Accommodation Terms & Conditions
- The agreement regarding accommodation terms and conditions and related matters entered into between GOOD NATURE HOTEL KYOTO (hereinafter referred to as "the Hotel") and hotel guests shall be as provided under these terms and conditions, and any matters not specified under these terms and conditions shall be governed by law or by generally established practices.
- If the hotel abides by a special agreement within the scope of laws and customs, regardless of the provisions of the preceding paragraph, the special agreement shall prevail.
- Those who wish to apply for an accommodation agreement at the hotel should submit the following items to the hotel.
- (1) Guest name and phone number
- (2) Accommodation date and estimated time of arrival
- (3) Accommodation charge (in principle, based on the basic accommodation charges listed on the Attached Table)
- (4) Other matters deemed necessary by the hotel
- If a guest applies to extend a stay beyond the number of days agreed under the previous paragraph, item 2, the hotel will process this as if a new accommodation agreement was submitted at the time of the new application.
- The accommodation agreement is considered concluded when the hotel accepts the application under the preceding article. However, this is not necessarily the case if it can be proved that the hotel did not give consent.
- When an accommodation agreement is concluded in accordance with the preceding paragraph, an application fee determined by the hotel but no greater than the basic accommodation charge for the accommodation period (or for 3 days if exceeding 3 days) shall be paid by the day specified by the hotel.
- The application fee is first applied to the room charge that the guest will ultimately pay, and if circumstances arise under which the provisions of Article 6 and Article 18 apply, the penalty charge is applied, after which any compensation payment is made; finally, if a balance remains, this will be refunded upon payment of the charges as set forth in Article 12.
- The accommodation agreement will not be valid if the application fee set forth in paragraph 2 has not been paid by the date specified by the hotel as set forth in the same paragraph. However, when specifying the payment date for the application fee, this shall be limited to cases in which the hotel has notified the guest to that effect.
- Notwithstanding the provisions of paragraph 2 of the preceding Article, this hotel may comply with special agreements that do not require payment of application fee after the conclusion of the agreement.
- If the hotel did not require payment of an application fee under paragraph 2 of the previous article and did not specify a payment date for the application fee when accepting an application for an accommodation agreement, this is handled as if in accordance with the special agreement in the preceding paragraph.
- The hotel may decline to conclude an accommodation agreement in the following cases.
- (1) When the application for accommodation is not compliant with these terms and conditions.
- (2) When there are no rooms available due to full occupancy.
- (3) When accommodation is unavailable due to natural disaster, malfunctioning facilities, or other unavoidable circumstances.
- (4) When it is recognized that the person who intends to stay is likely to act against the provisions of laws and regulations, public order, or good manners regarding accommodation.
- (5) When the person who intends to stay has been violent, intimidating, threatening, etc. or has behaved threateningly or made unjust demands.
- (6) When the speech or behavior of person who intends to stay is too loud or causes other guests staying in or using the facilities to feel endangered or anxious.
- (7) When the person who intends to stay is involved with a violent criminal group, organized crime syndicate, a gang, related groups or persons, or any other antisocial force.
- (8) When the person who intends to stay belongs to a company or other group controlling the business activities of or otherwise involved with a violent criminal group
- (9) When among those intending to stay is a company or person considered to belong to a violent criminal group or equivalent.
- (10) When the person who intends to stay is clearly recognized as having a contagious disease.
- (11) When a demand for accommodation is accompanied by violent behavior, or a request is burdensome beyond the range of reason.
- (12) A person who wants to stay Kyoto When there is any other justifiable reason if it falls under the provisions of each item of Article 7, Paragraph 1 of the Ordinance for the Ryokan Business Law.
[Kyoto Prefectural Ordinance Ryokan Business Law Enforcement Ordinance Article 7 Paragraph 1 (Reason for Refusal of Accommodation)]
- Those who are intoxicated or who may otherwise inconvenience hotel guests.
- Those who behave in a way that inconveniences hotel guests, such as singing, loud noises, performances, music, etc. during their stay.
- Those who are clearly identified as not having the ability to pay.
- Those whose behavior is deemed suspicious.
- The guest may cancel an accommodation agreement by notifying the hotel.
- If the hotel cancels all or part of an accommodation agreement on grounds attributable to the guest (excluding cases where the hotel has specified a payment date for the application fee and requested payment as set forth in Article 3, paragraph 2, but the guest cancels the accommodation agreement prior to making this payment), the hotel will levy a penalty charge as listed on Attached Table 2. However, in cases where the hotel complies with a special agreement as set forth in Article 4, paragraph 1, this only applies if the hotel has notified the guest of the requirement to pay a penalty charge when the hotel guest cancels an accommodation agreement, as per the terms of the special agreement.
- If the guest has not arrived at the hotel by 8 pm on the day of accommodation (or when an estimated arrival time has been specified in advance, if 2 hours have elapsed since that time) without contacting the hotel, the hotel may consider the accommodation agreement canceled by the guest.
- The hotel may cancel an accommodation agreement in the following cases.
- (1) When it is recognized that the hotel guest is likely to act against the provisions of laws and regulations, public order, or good manners in regard to accommodation, or when it is recognized that he or she has undertaken equivalent behavior.
- (2) When the guest has been violent, intimidating, threatening, etc. or has behaved threateningly or made unjust demands.
- (3) When a guest’s speech or behavior is too loud or causes other guests staying in or using the facilities to feel endangered or anxious.
- (4) When the guest is involved with a violent criminal group, organized crime syndicate, a gang, related groups or persons, or any other antisocial force.
- (5) When the guest belongs to a company or other group controlling the business activities of or otherwise involved with a violent criminal group
- (6) When the guest is a company or person considered to belong to a violent criminal group or equivalent.
- (7) When the guest is clearly recognized as having a contagious disease.
- (8) When a request in regard to accommodation is burdensome beyond the range of reason.
- (9) When accommodation is unavailable due to a natural disaster or other unavoidable circumstances.
- (10) When falling under any category in Article 7, paragraph 1, of Kyoto Prefecture’s Hotel Business Act Enforcement Regulations (reasons for refusing accommodation).
- (11) When a guest does not comply with usage rules set by the hotel, such as smoking in bed, misuse of firefighting equipment, etc., or other prohibited behaviors (specifically, those necessary for fire prevention).
- When the hotel cancels an accommodation agreement in accordance with the preceding paragraph, there will be no charge for accommodation services, etc. that the guest has not received.
- Guests are required to register the following matters on the day of accommodation.
- (1) The name, address, phone number, gender, and age of the guest (including those sharing rooms)
- (2) Workplace name (division, department) and telephone number
- (3) For non-Japanese citizens, in addition to the items listed in (1) above, nationality, passport number, place of entry, and date of entry
- (4) Non-Japanese citizens who do not have an address in Japan will need to present a passport, which will be copied and the copy kept.
- (5) Departure date and estimated time of departure
- (6) Other matters deemed necessary by the hotel
- If the guest intends to pay for the charges in Article 12 using a method such as an accommodation voucher or credit card instead of Japanese yen, these must be presented in advance at time of registration, as per the preceding paragraph.
However, if different hours are set in accordance with an accommodation plan, etc., this will take precedence.
The hotel may permit an extension of check-out time until 3 pm, regardless of the provisions of the preceding paragraph. In this case, please ask reception staff about additional charges.
- The opening hours of the hotel’s main facilities can be found on the website, posted in various locations, on tablets in guest rooms, etc.
- Business hours may be subject to change temporarily in unavoidable circumstances. In this case, guests will be notified using an appropriate method.
- The breakdown of the accommodation charges, etc. that guests are required to pay is listed on Attached Table 1.
- Payment of accommodation charges, etc. under the preceding paragraph shall be made at the front desk when charged by the hotel, using Japanese yen, accommodation vouchers, credit cards, etc. or an equivalent method.
- Once the hotel has offered a guest room, making it available for use, room rates will be charged even if the guest chooses not to stay at this time.
- The hotel will compensate for the accommodation agreement and related agreements if the guest has suffered damages due to the hotel’s failure to fulfil the agreed terms. However, this shall not apply if for reasons not attributable to the hotel.
- In the unlikely event of fire, etc., the hotel has taken out innkeepers' liability insurance.
- If the hotel is unable to provide the contracted room for the guest, the hotel will, with the consent of the guest, arrange other accommodation under the same conditions as far as possible.
- If the hotel cannot arrange another accommodation facility, regardless of the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the penalty charge, which shall apply as compensation for damages. However, no compensation will be paid if the reason that the room cannot be provided is not attributable to the hotel.
- When harm such as loss or damage is caused to goods, cash, or valuables brought into the hotel by a guest and deposited at the front desk, the hotel will pay compensation for the damages, except in cases of force majeure. However, regarding cash and valuables, if the hotel asks for clarification of their type and value and the hotel guest did not offer this, the hotel will limit compensation for damages up to 100,000 yen.
- When harm such as loss or damage is caused (whether by intent or by negligence of the hotel) to goods, cash, or valuables brought into the hotel by a guest that were not deposited at the front desk, the hotel will pay compensation for the damages. However, the hotel will only compensate for such damages up to a maximum of 100,000 yen for guests who did not specify the type and value of items in advance.
- If a guest's baggage arrives at the hotel prior to the guest’s arrival, the hotel will bear responsibility for storing this only if having approved it in advance, and it will be handed over when the guest checks in at reception.
- If baggage or portable items are left behind at the hotel after a guest has checked out, if the owner is identified, the hotel will contact the owner and request instructions. However, if there are no instructions from the owner or if the owner is unknown, this shall be handled in accordance with the provisions of the Lost Property Act.
- With regard to the hotel’s responsibility for storage of baggage or portable items belonging to guests under the preceding 2 paragraphs, in the case of paragraph 1 it shall conform to the regulations of paragraph 1 of the preceding Article; however, in the case of the preceding paragraph, it shall conform to the regulations of paragraph 2 of the same Article.
- When guests use a parking lot managed by the hotel (hereinafter referred to as a "hotel parking lot"), the hotel provides parking spaces regardless of whether a vehicle key is deposited or not, and is not responsible for management of vehicles. However, in the management of a hotel parking lot, when damage is caused, whether by intent or by negligence of the hotel, the hotel will pay compensation for the damages.
- Even when a guest uses a parking lot offered by the hotel, the hotel is not responsible for any incidents such as accidents or theft in the parking lot.
- The hotel is not liable for any damages suffered by a guest, whether due to intention or negligence of the guest.
- Any communications utilized from inside the hotel to connect to computers, mobile phones, or smartphones are at the customer's own responsibility. If service is interrupted due to system failure or another reason during use of computer, mobile phone, or smartphone communications, and the user suffers any damage as a result, the hotel bears no responsibility. Moreover, if any damage is caused to the company or a third party due to behavior that the hotel deems inappropriate as a result of computer, mobile phone, or smartphone communications, compensation for these damages will be incurred.
For hotels (applicable to accommodation facilities not including breakfast or dinner)
|Breakdown of the total amount that guests are required to pay|
|Accommodation Charges||(1) Basic accommodation charge (room charge (or room charge + breakfast charge)
(2) Service charge [(1) x 10%]
|Additional charges||(3) Food and beverage charges (or additional food and beverages (food and beverages other than breakfast) plus charges for other services used
(4) Service charge [(3) x 10%]
|Tax||(5) Consumption tax (including local consumption tax)
(6) Accommodation tax
- Whenever tax laws or regulations are revised, the accommodation tax, bathing tax, and consumption tax outlined above shall be subject to the revised regulations.
- Regarding the details of accommodation tax and bathing tax, these are levied based on each prefecture’s accommodation tax bylaws and each municipality’s bathing tax bylaws.
|Contracted number of guests||Date of notification of contract cancellation|
|No show||The day of check-in||The day before check-in||3 days prior|
|General (up to 9 people)||100%||80%||20%|
|Groups (10 or more)||100%||80%||50%||20%|
- The penalty charge (cancellation fee) may vary depending on the plan. In such cases, the penalty described in the plan will be applied.
- If a guest applies through a travel agency, etc. rather than directly booking with the hotel, the travel agency’s own cancellation policy will apply.
- If the number of contracted days is shortened, a penalty charge of one day (the first day) will be payable, regardless of the number of days shortened.
- In the event of a partial contract cancellation for a group of guests (10 or more people), no penalty charge will be incurred for 10% (rounding up fractions) of the number of guests 10 days prior to the stay (or if the application was accepted after that date, then on the acceptance date).
- For groups (of 10 people or more), depending on the details of the application, we may make separate arrangements for penalty charges regardless of the provisions of Attached Table 2.
Hotel Terms and Conditions
If a guest is unable to comply, the guest be refused accommodation or use of the facilities in the hotel, for which the guest will need to take responsibility, so we encourage guests to comply with these.
- Please do not bring into the hotel or use any equipment for heating, cooking, etc.
- All rooms are non-smoking. If you wish to smoke in the hotel, please use the designated smoking area. Please note that the designated smoking area in the hotel cannot be used at night.
If smoking in a guest room is discovered, a cleaning fee of 50,000 yen will be charged separately from the accommodation charge.
- Do not undertake any behavior that could cause a fire.
- Please do not touch firefighting equipment, etc. except in case of emergency.
- When leaving your room during your stay, be sure to check that the door is locked.
- During your stay, especially when going to bed, please lock the door and engage the door guard. If there is someone at the door, do not just open the door carelessly. In the unlikely event of a suspicious person, please contact the front desk immediately.
- Please refrain from meeting with visitors in your room.
- When leaving your room during your stay, please be sure to bring the room’s key card with you and check that the door is locked.
- Please do not bring anything into the hotel that would bother other guests.
- 1-1. Dogs (excluding guide dogs, hearing dogs, service dogs, etc.), cats, birds, and other pets
- 1-2. Unclean items, or items generating offensive odors
- 1-3. Items that ignite easily, such as explosives or volatile oils
- 1-4. Weapons such as guns and blades not permitted to own by law
- Please do not gamble, or engage in behavior that disrupts public order or security in the hotel or that disturbs other guests.
- Please do not use the facilities or equipment in the hotel for anything other than the specified purpose in the specified place.
- Please do not attach foreign objects to the buildings or facilities of the hotel, or undertake any actions that might change their current state or appearance.
- Please do not open the windows of your room, except in emergencies.
- Please do not display anything in the window that may negatively impact the appearance of the hotel.
- Please do not use guest rooms or the lobby for any purpose other than accommodation, such as office or sales work.
- Please do not distribute advertisements or promotional materials to other guests or sell goods within the hotel.
- Please do not order in food or beverages from outside the hotel.
- Please do not leave any belongings in the corridors or the lobby.
- Please do not leave the room while still wearing nightwear or slippers.